DCArbMed aims to provide a high standard of service both in the arbitration/mediation and in respect of administration. 

If you are dissatisfied in any way, please contact DCArbMed via email on complaints@dcarbmed.com including your full name, the names of all the parties in the arbitration/mediation, the date of the arbitration/mediation, and any documents relevant to your concerns. 

All complaints will be acknowledged in writing within 5 working days of receipt. They will be investigated and responded to within 21 working days of receipt.